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Shipping and Delivery

Please note that all orders for physical product placed on this website are shipped by myself (Second Thunder is a one man business).


Digital products are available to download from this website once payment has processed.


Processing Times & Procedure


The inventory on this website is 'live' so when you make an order the product will be in stock.


I aim to ship within two working days of receiving an order. However in particularly busy periods, such as during product launches or the Christmas period it may take up to 10 days - if delays are anticipated I will highlight it on this website.


Contact details 


To ensure the smooth processing of your order please make sure your email and telephone address is correct (some shipping options require a phone number to update you on progress).


When you place an order you will receive an email from the website confirming its receipt, this normally happens instantly but if you don't get one please check your spam folders. When I have processed your order and it is shipped you will receive a second email confirming this. If I have any questions or foresee any excessive delays I will give you a heads up and let you know.


Shipping


Orders are shipped using a Royal Mail service (available options appear at checkout).


Standard Service times


Parcels sent within the UK usually take 2-4 days from shipping to arrive at your door. Shipping outside of the UK usually takes up to 14 days. 


The charges are calculated at the checkout stage based on weight and your location.


UK customers should receive their orders, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 15 days but the vast majority of cases are much quicker than that (please let me know if it ever takes longer).


European customers generally receive their orders within 15 working days and Rest of the World customers within 28 working days.


Please note custom charges and duties may apply when shipping outside of the UK. Your local systems will dictate what those are.


Digital Products



Digital products sold to nations outside of the UK may incur a digital tax. This is calculated based on your location and handled by Payhip the service provider this website is based within.


Current countries physical products are shipped to:



United Kingdom.


Royal Mail Europe Zone 1: Denmark, France, Germany, Ireland


Royal Mail Europe Zone 2: Austria, Belgium, Cyprus, Finland, Greece, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden.


Royal Mail Europe Zone 3: Iceland, Norway, San Marino, Switzerland, Turkey.


Royal Mail World Zone 1: Argentina, Brazil, Canada, Chile, Singapore, South Africa, Uruguay.


Royal Mail World Zone 2: Australia, New Zealand.


Royal Mail World Zone 3: United States.